Terms of Purchase
These terms apply when you buy TriQuest PRO or ELITE, on the web, in the iPhone app or in the Android app. They complement the Terms of Service and the Privacy Policy. The seller is RoxxJazz AB (reg. no. 559612-1805), Sweden.
Plans and prices
- START is free. PRO costs SEK 149 a month or SEK 1,520 a year, and ELITE SEK 249 a month or SEK 2,500 a year (in euro €13.99 or €139, and €22.99 or €229). The yearly plan is paid in advance and costs at least 15% less than twelve monthly payments. All prices include VAT. What each plan includes is under Plans and prices.
- Prices are in Swedish kronor including VAT. Buying from another country, you see the price in your currency before you pay, with the VAT that applies there.
- The price you see before confirming the purchase is what you pay for the period.
Trial
A new account gets a 14-day trial of PRO, free and without giving any payment details. When the trial ends the account continues on START unless you have chosen PRO or ELITE. Nothing is charged automatically after the trial. Buying during the trial starts the subscription at once; the trial's days are not added.
During a campaign, such as one month of ELITE for new members, a new account gets the campaign's trial instead of the standard one, never both. It works the same way: free, without payment details, once per account, and afterwards the account continues on START.
Purchase and payment
- On the web you pay by card or the other payment methods shown at checkout. Payment is handled by our payment partners RevenueCat and Stripe; we never receive your card details.
- In the iPhone app you pay with your Apple ID and in the Android app with your Google account, under Apple's and Google's terms.
- The subscription belongs to your TriQuest account and applies on the web, iPhone and Android, wherever you bought it. It doesn't move to another TriQuest account.
- Changing from PRO to ELITE takes effect at once.
Renewal and cancellation
- A subscription lasts a month or a year and renews automatically for the same period until you cancel it. Payment is taken when a new period starts.
- You can cancel at any time and keep your plan to the end of the period. Bought on the web: TriQuest › Settings › Subscription › Manage subscription. Bought on iPhone: your Apple ID settings under Subscriptions, at least a day before the period ends. Bought on Android: Google Play › Payments and subscriptions.
- If the price changes, you are told in good time before it applies to the next period, and you can cancel before then.
- When a subscription ends you keep your training data and history; the account continues on START.
Right of withdrawal
Buying on the web, you as a consumer have a 14-day right of withdrawal under the EU rules on distance contracts, counted from the purchase.
- The subscription starts right after the purchase. Before you pay we ask you to agree to that, and to confirm you understand that if you withdraw you pay for the time you have used.
- If you withdraw within 14 days, we refund what you paid, less a share matching the time up to your withdrawal.
- Withdraw with the Withdraw from the purchase button under TriQuest › Settings › Subscription, which is there during the 14 days, or by writing to support@triquest.ai from the account's email address. We confirm by email that we've received your withdrawal and refund within 14 days. A withdrawal form may be used but isn't needed.
- For purchases in the iPhone and Android apps, Apple's and Google's rules on withdrawal and refunds apply.
Refunds and complaints
- Bought on the web: write to support@triquest.ai. We refund through Stripe to the same payment method.
- Bought on iPhone: request a refund from Apple (reportaproblem.apple.com). Bought on Android: from Google Play.
- A refund ends the subscription at once.
- If the service doesn't work as promised you may complain under consumer protection law. In a dispute you can turn to the Swedish National Board for Consumer Disputes (arn.se).
Contact
Questions about purchases and subscriptions go to support@triquest.ai.