Terms of Service
The service and who provides it
TriQuest is a service for planning and following up training in triathlon, running, cycling, swimming and other endurance sports, on the web, in the iPhone app with Apple Watch and in the Android app. TriQuest is provided by RoxxJazz AB (reg. no. 559612-1805), Sweden (“we”). By creating an account or using TriQuest you accept these terms.
Your account
- You must be at least 16 years old to create an account.
- Give true details when you create your account and keep your password to yourself. You are responsible for what is done from your account.
- The account is personal. Don't share it with anyone or use anyone else's account.
- You can stop using TriQuest at any time and delete your account yourself under Settings › Profile › Delete account, on the web and in the apps, or ask us at support@triquest.ai.
Training and health
TriQuest gives training advice, not medical advice. TriQuest is not a medical device and makes no diagnoses. Health data, such as heart rate, sleep, Body and the menstrual cycle, is processed only with your explicit consent, which you can withdraw at any time under Settings › Privacy (see the privacy policy). The plan, the analyses and TriQuest Coach are based on what you and your connected services tell it, and they can be wrong. You train at your own risk: listen to your body, stop a session if something feels wrong, and see a doctor if you are ill or injured or unsure whether you can train.
TriQuest Coach
TriQuest Coach uses AI to answer questions and propose changes to your plan. Its answers can be wrong or incomplete. Coach never changes anything on its own: nothing in your plan changes until you approve the proposal.
Your data
- Your training data, notes, photos and anything else you put into TriQuest are yours. You allow us to store and process them while you have an account, and only to provide the service to you: building and adapting your plan, showing and analysing your training, and showing what you choose to share.
- How we process personal data, who receives it and your rights are described in the privacy policy.
- We never sell your data and never use it for advertising.
- What you share with friends, with a coach or through a share link can be seen by those who receive it. You decide what you share, and you can stop sharing at any time.
Connected services
You can choose to connect TriQuest to other services, such as Garmin Connect, Polar, ROUVY, Intervals.icu, Apple Health and Health Connect, and other training services and apps. A connection is made only when you turn it on yourself, and that service's own terms then apply as well.
- When you connect a service, you allow TriQuest to read what you have given permission for (such as sessions, data over time and profile details like FTP) and, if you have chosen it, to send planned or completed workouts there.
- Data read from a service is used like all other training in TriQuest, and only to provide the service to you.
- You can disconnect a service at any time in TriQuest or in the service itself. We then stop reading and sending, and the keys are deleted. Sessions already read stay in your training until you delete them or your account.
- We are not responsible for other services or for their availability.
Subscriptions and payment
TriQuest has the plans START (at no cost), PRO and ELITE. What each includes and what it costs is under Plans and pricing.
- During the beta you have access to everything without paying.
- Purchases: PRO and ELITE are bought on the web, where RevenueCat and Stripe handle the payment, in the iPhone app with your Apple ID under Apple's terms, or in the Android app with your Google account under Google Play's terms. We never receive your card details. What applies to purchases – prices, the trial, renewal, cancellation and the right of withdrawal – is in the Terms of Purchase.
- Renewal and cancellation: a subscription lasts a month or a year and renews automatically until you cancel it, and you keep your plan until the period ends. Bought on the web, you cancel under Settings › Subscription › Manage subscription; bought on iPhone, in your Apple ID's settings; bought on Android, in Google Play – at least a day before the period ends.
- Refunds are requested from Apple or Google for purchases in the apps and from us for purchases on the web (see the Terms of Purchase). A refund ends the subscription at once.
- Price changes are announced in good time before they apply; for purchases in the apps under Apple's and Google's rules.
- A subscription belongs to your TriQuest account and doesn't move to another TriQuest account, even if the same Apple ID or Google account is used.
- When a subscription ends you keep your training data and history.
How you may use TriQuest
Don't use TriQuest to break the law, harm others, upload content you have no right to, try to reach other people's accounts or data, disrupt the service, or collect data from it automatically other than in the ways we offer. If you break these terms we may suspend your account.
Availability and changes to the service
We work to keep TriQuest running at all times, but cannot promise that it is always available or free of errors. We develop TriQuest continuously and may add, change or remove features.
Liability
To the extent the law allows, we are not liable for indirect damage or loss arising from your use of TriQuest, from errors in the plan, the analyses or Coach's answers, or from the service being unavailable. This does not limit liability that cannot be excluded by law, such as under consumer protection law.
When the agreement ends
You can end it at any time by deleting your account. We may close an account if these terms are not followed, or if we shut the service down; we will then tell you in good time so you can get your data out. When an account is deleted, everything that belongs to it is removed, as described in the privacy policy.
Changes to these terms
If these terms change, we update this page and the date above. We announce larger changes in TriQuest before they take effect.
Governing law and contact
These terms are governed by Swedish law. Send questions to support@triquest.ai.